Peer Support Programs Manager

Supervisor:
This position reports to the Director of Support & Outreach

Salary Category:
Exempt

Employment Status:
Full-time position

The Amputee Coalition is a mission-driven, nonprofit organization serving those who have experienced limb loss or have a limb difference and the community that supports them. We are the national leader in empowering the limb loss community through support, information and advocacy. The Amputee Coalition is looking for an energetic, conscientious and detail oriented person who enjoys making a difference, being part of a team and takes pride in their work.

Position Description

Reporting to the Director of Support & Outreach, the Peer Support Programs Manager will be responsible for the day-to-day activities of the peer support programs (National Support Group Network, Certified Peer Visitor Program, Youth Camp, and Hospital Partnerships), including supervising and training peer support staff, developing and managing additional services and programs to support families, youth, and caregivers, developing a system for ensuring peer support requests are fulfilled in a timely and professional manner.

This is a grant-funded position, the status of which may be affected if funding is reduced or eliminated.

This position is also responsible for building community relationships for the Amputee Coalition by making presentations and providing resources to organizations about Amputee Coalition Programs and Services. Some overnight travel is required.

The ideal candidate is a person who is familiar with Amputee Coalition programs and services and who has previous program management experience. Experience with limb loss / limb difference is preferred, but not required.

Responsibilities

• Work with Director of Support & Outreach to develop policies and procedures related to peer support program to ensure mission-centric service delivery.
• Manage, supervise and participate in day-to-day operations of Coalition’s Peer Support Programs.
• Provide input and guidance to inform the development of new programs and services to address community needs, specifically those of youth, family, and caregivers.
• Assist with development and implementation of a CPV mobile app for community.
• Develop and implement continuing education opportunities for Peer Support staff to ensure they have the requisite skills to optimally perform their job duties.
• Assess clients stated and unstated needs during interactions.
• Maintain Peer Support data required for grant reporting.
• Develop strategies to ensure that target metrics for grants are achieved according to established timelines.
• Oversee recruitment, retention, and maintenance of the Hospital Partnership Program.
• Support the hospital partnership programs through outreach into the community, implementation of peer support programs, and technical assistance as needed.
• Assist and/or lead organization trainings.
• Ensure growth of National Support Group Network and Certified Peer Visitor Roster.
• Serve as the subject matter expert for articles, newsletters, website and other materials related to Peer Support Programs.
• Support development and delivery of continuing education opportunities for Certified Peer Visitors and Support Group Leaders.
• Serve as primary staff liaison for the Peer Support Advisory Committee.
• Serve as Certified Master Trainer and assist with Train-the-Trainer Workshops.
• Perform other job-related duties as assigned.

Requirements/Qualifications/Skills

• Bachelor’s degree required with focus on hospital administration, nursing, social work, counseling, or other related fields.
• 2-4 years work experience in a not-for-profit setting with program management experience preferred.
• Minimum 1 year of supervisory experience
• Experience with youth, family, and caregivers is a plus
• Outstanding customer service skills
• Current AIRS Certification for I&R Specialists in Aging and Disabilities is a plus.
• Excellent understanding of the psycho-social process of grief and the recovery process.
• An understanding of the hospital and rehabilitation sector.
• Demonstrated success at generating, cultivating, and maintaining partnerships.
• Excellent computer skills- MS Office, including Word and Excel, Outlook and scheduling.
• Experience with Salesforce CRM is a plus.
• Outstanding time management skills.
• Strong organizational skills, both analytical and problem solving.
• Ability to problem solve, exercise judgment, and work with minimum direction.
• Ability to manage multiple tasks and meet deadlines under pressure.
• Proven track record of community outreach skills including ability to work with both individuals and organizations.
• Must be able to communicate professionally and effectively both verbally and in writing with hospital personnel, stakeholders and employees at all organizational levels. Must develop an effective working relationship with staff and a network of external resources. This includes making presentations, serving as a liaison and presenting timely reports to management.
• Must be able to travel up to 25%.

Personal Qualities

• Organized, self-starter with a strong work ethic
• Quality driven
• Integrity, confidentiality and professionalism
• Credibility, accountability and mission dedication
• Team focused and flexible
• Outgoing, energetic, and comfortable presenting to varies group sizes

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. May require lifting and/or carrying of 10 to 50 pounds.

Preference will be given to a person with limb loss/limb difference with equivalent qualifications and experience.

This position is funded by a cooperative agreement with the Department of Health and Human Services, Administration for Community Living.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

This position is located in Knoxville, TN. There is no relocation reimbursement available for this position.

Director of Government Relations

The Amputee Coalition is a mission-driven, non-profit organization serving those who have experienced limb loss or limb difference (LL/LD) and the community that supports them. We are the national leader in empowering the LL/LD community through support, information and advocacy.

Salary Category:
Exempt.

Supervisor:
This position reports to the Chief Policy & Programs Officer.

Employment Status:
This is a full-time position.

Position Description

Under the supervision of the Chief Policy & Programs Officer, the Director of Government Relations is responsible for developing the positions of the Amputee Coalition on public policy issues, integrating public policy development with grass roots organization and implementing policy decisions.  This position is also responsible for assuring that the organization is utilizing up to date information in communications and in project management and program development.

This position is responsible for educating elected officials and advocates on issues affecting people with LL/LD and the Amputee Coalition, assisting states and advocates in the operations of legislative and rule making campaigns affecting the LL/LD community, driving a national discussion on LL/LD issues with federal legislators and advancing federal legislation and rules affecting people with LL/LD or the Amputee Coalition.  This position also works with the Chief Policy & Programs Officer around developing and implementing training for individual advocates to better advocate for themselves and on issues impacting the community.

Responsibilities

• Provides administrative support to the Government Relations Advisory Committee and lead advocates.  Provides the committee with updates and engaging feedback on policy issues to help make policy decisions.
• Reviews current literature on public policy related to LL/LD and maintains relevant data elements for dissemination to the Amputee Coalition staff for use in communications, grant writing, updating the web site, public policy position statements and other Amputee Coalition projects.
• Writes position statements and white papers on LL/LD and health care policies and other relevant topics for dissemination to the LL/LD community and to the general public.
• Develops and coordinates activities around “Limb Loss Awareness Month” to raise awareness of the LL/LD community, develop and explain policy positions on various issues affecting people with LL/LD and the Amputee Coalition for advocates, agencies, decision makers, and elected officials, maintain a presence on the Amputee Coalition’s Government Relations Committee, and maintain active engagement with the community through the Amputee Coalition’s Communications Department with website and social media interactions.
• Designs and implement communications strategies that best serve the needs of the LL/LD community and the Amputee Coalition in policy discussions, activate advocates on important issues, and represent the Amputee Coalition with media inquiries on policy issues.
• Develops metrics and monitoring tools for reporting to the Board of Directors and to the public.
• Meets with the leadership team to keep the team informed of progress in public policy issues, lead advocate trainings, and other projects as needed.
• Represents the Amputee Coalition in meetings with government agencies, policy makers to maintain working relationships, and appropriate lines of communication as needed.
• Maintains an active presence with advocacy partners, like minded organizations, and agencies, and represent the needs of the LL/LD community and the Amputee Coalition in policy discussions.
• Represents the Amputee Coalition in coordination with other leadership in meetings with partner organizations as necessary to build relationships, coordinate activities and communicate relevant activities of the Amputee Coalition.
• Represents the Amputee Coalition and LL/LD community on key committees with partners to ensure a voice from the LL/LD community on key issues
• Manage Grassroots Advocacy Coordinator and any consultant contracts related to government relations and advocacy efforts
• Work with the Chief Policy & Programs Officer to develop and monitor the budget of assigned grant deliverables and other projects and tasks.

Required Qualifications

• 7+ years of experience in a Government Relations position in a non-profit health related organization.
• Masters Degree in Public Policy or substantial relevant experience in health care policy and grass roots organizing preferred.
• Hill experience preferred or substantial relevant experience in government relations and federal policy making.
• Computer skills and knowledge of software needed to compile needed information for limb loss policy analysis.
• Clear understanding of federal legislative process and state legislative process.
• Experience utilizing online tools for databases and online meetings.
• Excellent administrative, oral, written, teamwork and interpersonal skills.
• Strong work ethic and strong desire to produce an exceptional product.
• Ability to build relationships with legislative offices.
• Ability to effectively present policy issues to groups of consumers, professionals, policy/decision makers, and board members as needed.
• Ability to problem solve, exercise judgment, and work with minimum direction.
• Ability to maintain a high level of accuracy in preparing and displaying information.
• Time management skills and very effective organization skills.
• Personal qualities of integrity, credibility, and dedication to the mission of the Amputee Coalition.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. May require lifting and/or carrying of 10 to 50 pounds.

Preference will be given to a person with limb loss/limb difference with equivalent qualifications and experience.

This position is funded by a cooperative agreement with the Department of Health and Human Services, Administration for Community Living.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

This position is located in Manassas, VA. There is no relocation reimbursement available for this position.

Communications Manager

The Amputee Coalition is a mission-driven, nonprofit organization serving those who have experienced limb loss or have a limb difference and the community that supports them. We are the national leader in empowering the limb loss community through support, information and advocacy. The Amputee Coalition is looking for a capable, responsive person who knows the importance of timely service and follow through.

Salary Category:
Exempt.

Supervisor:
This position reports to Director of Information and Process Quality.

Employment Status:
This is a full-time position.

Position Description

The Communications Manager is an integral member of the Amputee Coalition’s Leadership Team and is responsible for guiding the strategy of all communications including website, social media, public relations messages and collateral pieces to communicate our mission with consistency. The Communications Manager will ensure that the Amputee Coalition and its National Limb Loss Resource Center are seen as the primary source, disseminator, and conduit of information for people impacted by limb loss and limb difference.

Reporting to the Director of Information and Process Quality, the Communications Manager will work closely with the Leadership Team and build upon the Amputee Coalition’s leadership position in the limb loss community to develop and execute communication strategies that will enable the organization to reach its goals and further the mission of the organization. The key objective of the Communications Manager will be to create deeper awareness and familiarity in the community, key opinion leaders, advocates, volunteers and donors about the Amputee Coalition and its National Limb Loss Resource Center.

Responsibilities

• Develop, implement, and evaluate the annual communications plan in collaboration with the leadership team. The plan will include print, website, social media, planned and supplemental publications, communication priorities and growth strategies to enhance the awareness of our programs and impact our mission in new ways each year.
• Grow current communication platforms of print, website, social media, and webinars and outreach presentations to positively impact the lives of those we serve and advocate for and to promote the National Limb Loss Resource Center.
• Coordinate the development, distribution, and maintenance of all print and electronic collateral including, but not limited to, newsletters, brochures, webinars and the website.
• (see next bullet)Establish goals and monitor the performance of social media and other staff as assigned by assigning accountabilities, setting objectives, establishing priorities, and contribute to their performance appraisals.
• Ensure that the key components of our mission, outreach, education and advocacy are woven throughout our communications.
• Ensure consistency and quality of our messaging, graphic representations and promotional materials.
• Lead and coordinate the generation of online content that will engage those impacted by limb loss and those who care for them that will lead to measurable actions.
• Website- ensure that new and consistent information (article links, stories, and events) is posted regularly.  Provide strategic direction for digital media and ensure accurate and timely content.
• Monitor the level of engagement within the communication activities and adjust the activities to ensure growth over time.
• With the Editor and Information Director, coordinate and organize annual meetings of the editorial board (committee) to ensure that we are engaging our communities’ discrete audiences.
• Manage all media contacts and work with the leadership team to decide the who, where, and when to disseminate information, including press releases, notifications and news items.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor’s degree in journalism, communications, marketing or related field is required; an advanced degree is preferred.
• Highly collaborative style; experience developing and implementing communications strategies.
• Experience in a management role building, mentoring, and coaching a team of communications specialists.
• Excellent writing/editing and verbal communication skills with a minimum of 3 years’ experience in planning, writing, editing, and production of newsletters, press releases, annual reports, literature, and other print publications and directories.
• A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently.
• Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters.
• Demonstrated experience and leadership in managing a comprehensive strategic communications and media relations program to advance an organization’s mission and goals.
• Innovative thinker, with a track record for translating strategic thinking into action plans and output.
• Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.

Personal Qualities

• Organized, self-starter with a strong work ethic
• Quality driven
• Integrity, confidentiality, and professionalism
• Credibility, accountability and mission dedication
• Team focus and flexibility
• Outgoing, energetic, and comfortable presenting to various group sizes
• Passion for the Amputee Coalition’s mission

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Location for this position will be Manassas, VA or Knoxville, TN

Preference will be given to a person with limb loss/limb difference with equivalent qualifications and experience.

May require overnight travel of up to 10 trips per year.

Preference will be given to a person with limb loss/limb difference with equivalent qualifications and experience.

This position is funded by a cooperative agreement with the Department of Health and Human Services, Administration for Community Living.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

This position is located in Manassas, VA or Knoxville TN. There is no relocation reimbursement available for this position.