Amputee Coalition 2019 National Conference

Frequently Asked Questions


 Conference Registration

How do I register for the conference?

You can register to attend the National Conference through our convenient and secure online registration system. The online registration system is created and maintained by ExpoTrac Registration Services. ExpoTrac is a third-party provider of conference registration services. If you have an issue registering for the conference, please contact them at 401/766-4142, or by e-mail at amputeecoalition@expotrac.com. Please note that this is for questions only and ExpoTrac does not take registrations over the phone. The Amputee Coalition has employed ExpoTrac to provide registration services for our National Conference since 2003.

International attendees, please note if you are utilizing a credit card issues by a financial institution outside of North America, for security reasons, you will not be able to register online and should complete the hard copy form and return it to conference@amputee-coalition.org for processing.   Upon processing of your registration, you will receive an email confirmation.

Please direct all other questions about the conference to Amputee Coalition staff at 888-267-5669 ext. 8145 or conference@amputee-coalition.org.


What is included in my registration fee?

All Professional, Amputee, Caregiver/Spouse/Family Member and Children registration options include access to all Conference sessions, workshops (except those that require additional registration or application process) and exhibits. *Registration fees no longer include the Gala Dinner ticket.*Tickets to the Gala are available additionally during registration and for purchase on-site.


My spouse/partner, who is an amputee, is already registered to attend the Conference; do I need to register as well?

If you would like to attend any of the seminars, workshops or exhibits, then you will need to register for the National Conference. As a spouse/partner of an amputee, you should register at the family member/caregiver rate. All attendees of the Amputee Coalition National Conference sessions must complete a separate registration.


Cancellations and Refunds

All registration cancellations and refund requests must be made in writing to ExpoTrac by emailing amputeecoalition@expotrac.com or faxing to (401) 765-6677. Cancellation requests received prior to July 9, 2019 will be refunded less a $60 administrative fee. No refunds for conference registration will be issued after July 9, 2019. No refund is available for no-shows.

I am interested in attending the conference but financial constraints would make it difficult for me to do so, do you offer scholarships?

Thanks to our support of our generous donors, the Amputee Coalition offers three types of scholarships for first-time attendees, including caregivers. Visit the conference scholarships page to find out more about the available scholarships and how to apply.


 Hotel

Hotel Renovation FAQ

Why are we still having the conference at this hotel?

Unfortunately, because of the timeline, finding an alternate location in San Antonio that could accommodate a group of our size is not possible at this time.  However, we have met with the hotel leadership to discuss the specific of our groups and have been ensured the hotel will take all possible steps to ensure our participants still have a wonderful experience.


Are we getting a room discount for the inconvenience?

Our hotel room rate is already deeply discounted from the current rack rate.  The hotel does not anticipate major disturbance to the guestrooms.  However, should you experience any noise issues in your hotel room due to the renovations, please make sure to contact the front desk to inform them of the matter.


How will this impact my mobility on site?

Pathways on the Lobby and second floor will be modified to keep work areas clear and ensure the safety of all guests.  However, all remaining pathways will still be able to accommodate guests utilizing mobility devices.

Escalators will not be in service; therefore, there will be an increase usage of the hotel elevators, keeping that fact in mind, we encourage you to allow yourself a little extra time when traveling between floors.

For additional questions or concerns regarding this matter, please email us at conference@amputee-coalition.org.

Can you tell me more about the hotel?

For general information about the conference hotel, please visit the hotel page.

For detailed information on how to book your hotel room, rates, deadline, accessible rooms and more, visit the How to Make your Reservation page.

How do I make sure I get a shower chair for my room?

When making your hotel reservation you must request a shower chair by writing a comment on the online reservation form in the “Additional requests” box. If you did not request a shower chair at the time you booked your hotel room, please contact the amputee coalition at 888-267-5669 ext 8145 as soon as possible to request that a shower chair be added to your reservation.

If you need a heavy duty shower chair, please indicate that in the Additional requests box, too.

For detailed information on how to make your reservation and ensure all the proper information is provided, please make sure to review the How to Make your Reservation page.


How do I request a room with a Roll-in Shower?

To request a room with a roll-in shower, please check the box to request an ADA accessible room and indicate that you need a room with a roll-in shower in the additional comments field.


How are Rooms with Roll In Showers assigned?

Because there are a limited number of rooms with a roll-in shower, the Amputee Coalition is working with the hotel to ensure that the assignment of these rooms are made based on medical necessity and recommendations provided by the Education and Conference Committee. Requests for rooms with a roll-in shower will be cross-referenced with demographic information provided by attendees in their conference registration and specific information included in the additional requests field.

Roll-in Shower Room Assignment Criteria:

  • Level of limb loss, priority given to multiple amputations and higher levels of amputation
  • Non-prostheses users who only use a power wheel chair or scooter
  • Presence of other health issues that complicate their functional ability
  • Length of time since amputation

 Certified Peer Visitor Training

The Amputee Coalition is pleased to offer three training classes at the national conference to become a certified peer visitor.  An application is required in order to participate in the training.  To find out more about the classes offered and to submit your application, please visit our Become a CPV page.


 Support Group Leader Summit

The Summit will include opportunities for networking and discussion, as well as updates from the Amputee Coalition.  You can find out more information and register for the Summit here.


 Travel

Traveling for the first time since losing a limb and feeling pretty nervous?  Review the following tips and suggestions to help you prepare for your trip

  • TSA security screening can pose challenges to a person with limb loss, for information on how to prepare for the security screening process, please check out the Amputee Coalition’s helpful fact sheet, as well as the TSA website. You should also contact the TSA Care helpline at 855-787-2227 to request additional assistance during the security screening process. You must  call s at least 72 hours prior to your departure.
  • For additional information on how to help you get ready for your upcoming trip, check out the Traveling Without Limits webinar or  The TSA Presents: Traveling With Limb Loss
  • To speak to one of our Information & Referral Specialists Contact us.
  • If you are a first time conference attendee, the Coalition offers a Conference Buddy program that you may find helpful. This program will pair you with experienced attendees to help maximize the conference experience by answering questions about the conference, travel and other concerns you might have.  If you would like to participate in the program, please make sure to indicate your interest by marking the conference buddy check box during the registration process.
  • For information on traveling with a mobility scooter or power chair and for other useful travel tips, visit the National Conference Travel Tips page.

Does the hotel offer a shuttle from the airport? 

Unfortunately, the Marriott Rivercenter does not offer a complimentary shuttle to and from the airport.  It is the responsibility of each individual attendee to secure their transportation.

The hotel is located 9.1 miles from the San Antonio International Airport. For information about the various transportation options to and from the airport, including wheelchair-accessible taxi and shuttles, please visit our San Antonio Transportation Information page.


What can I do in San Antonio for Fun?

Find out about the many fun and accessible activities San Antonio has to offer, as well as other useful information about the city, by visiting the About San Antonio section of the conference website.


 Clinics & Workshops

What is the difference between the Gait Analysis Clinic and the Walking and Mobility Enhancement Clinic?

At the Gait Analysis Clinic, participants will sign up for an appointment time to work individually with a team of physical therapists who specialize in amputee rehabilitation. During the clinic, participants will be recorded walking and performing a series of activities and have their gait analyzed. Based on this analysis, participants will be given individual instruction and physical therapy exercises to help them improve their gait.

The Walking and Mobility Enhancement Clinic is lead by world renowned physical therapist, Bob Gailey, PhD, PT. This clinic is conducted in a group setting, where participants will be paired with physical therapists to assist them during the clinic. Dr. Gailey will lead the group through a series of exercises to help them maximize the performance of their prosthesis and improve their walking ability.


How do I register for the Gait Analysis Clinic?

There are multiple opportunities to register for an appointment time at the Gait Analysis Clinic. A limited number of appointment times for the Gait Analysis Clinic will be available  when you register for the conference.  The remainder of the appointment times will be available on-site at the Coalition Information Booth.

Please list a cell phone number where you can be reached on the day of the clinic.  Clinic staff will use the number to contact you to remind you of your appointment or notify you in case of no-shows or cancellations.


I want to attend the Gait Analysis Clinic, but the appointment times were full. Will I still be able to participate in the clinic?

Yes, if you have not signed up for an appointment time for the Gait Analysis Clinic there are still opportunities to participate in the clinic.

The best way to be worked into the clinic schedule is to put your name and cell phone number where you can be reached the day of the clinic on the wait list. The clinic organizers will contact you when they have availability in the clinic. The clinic organizers do their best to ensure that everyone who wants to participate in the clinic has the opportunity.


How do I register for the Walking and Mobility Enhancement Clinic and the Running and High-Level Performance Clinic?

You can conveniently register for these clinics at the same time as your register for the conference.  There will be opportunities to register on-site at the Coalition information booth and the morning of the clinics.  Space is limited, so reserve early.

**Participants should be able to stand unassisted for prolonged periods of time**


 Scooter Rentals

I need a scooter rental while at the conference; who should I contact?

There are several local options for mobility devices rental in San Antonio.  We recommend contacting local providers at least 2 weeks prior to arrival to ensure your needs are met.

The Amputee Coalition has compiled a page of local providers and rates, please visit the wheelchair and scooter rental page for additional information.