Using the Virtual Platform
Check out these educational videos to learn more about the platform we’ll be using to host the conference and how you can get most out of your virtual experience. The platform is easy, fun and interactive and provides an “in-person” feel that will give you the opportunity to learn, network and connect with others living with limb loss and limb difference during Conference in August!
Frequently Asked Questions
- Use Google Chrome or Firefox with the latest updates. Internet Explorer is not recommended for this platform, and you may experience delays and challenges accessing some of the features.
- Always use the email with which you registered. Each registered attendee must provide an email address, which will be used to generate their platform log-in. For the security of participants, nonregistered email addresses may be blocked.
- If you have a spotty internet connection or are experiencing lag, try moving to a room closer to your wi-fi router or connecting via an ethernet cable if available. If you are using wi-fi at home, you might want to limit other devices (phones, iPad, videogame consoles, TVs, etc.) in your home using wi-fi at the same time during Conference sessions because they could take up bandwidth that you need to watch video and participate in the sessions.
- If you wish to participate in one-on-one video chats with exhibitors or networking sessions with other participants, verify the camera and microphone is not in use by another app on your device (Skype/Zoom/FaceTime/etc.), and check if your device has a setting to enable/disable cameras and microphones.
- Alternately, try joining from a different device, including phones or tablets.
- For security purposes, you will join meetings and sessions with cameras and microphones disabled. Each platform will have a “camera” and “microphone” icon you must click to enable your use of them in those sessions.
Participants also will have access to a tutorial to learn how to navigate the platform, build a profile, review the agenda, visit the exhibit hall, select sessions, and use the various available features.
In addition, technical support will be available in all sessions should you require assistance with the platform.
Each participant will have to be pre-registered with an individual email address in order to access the event.
A week prior to the start of the conference, each attendee will have access to the platform and will be able to create a profile. Each participant will have the ability to make his/her profile visible to other attendees. The information you share with other attendees is up to you. We strongly encourage you not to share personal data in public chats such as physical address, date of birth, phone number, etc. Just like in any virtual environment, please exercise caution.
Amputee Coalition staff will monitor session chats and will have the ability to remove inappropriate comments as well as anyone displaying inappropriate behavior. Attendees are encouraged to report such behavior immediately to the Amputee Coalition. Staff will have the ability to pull chat records and investigate all reports. The Amputee Coalition reserves the right to block participants who do not follow our code of conduct.
We will host a virtual gathering for Support Group Leaders to connect with one another. Registered Support Group Leaders will receive more information via email before the Conference.
In addition, we will host a virtual gathering for Certified Peer Visitors to connect with one another. Registered Certified Peer Visitors should look for an email with more information in the coming weeks.